Royal Mail customers are reporting issues with the company’s online parcel tracking service, with hundreds of complaints flooding Downdetector.
As of this morning, there were Moremore than 500 reports, with 81% citing tracking problems. Many users said they were repeatedly receiving an “internal server error” when trying to check the status of deliveries.
One Downdetector user wrote: “Says internal server error when I try tracking my parcel idk why.” Another added: “‘Internal server error’ every time I try tracking my parcel.”
On X (formerly Twitter), customer Alison Billing asked:
“@RoyalMailHelp is there a problem with the UK tracking service at the moment? I was expecting a Special Delivery item to arrive before 1pm today. It was incorrectly routed but there was no change to status after ~5:30am and now I get an error message when I try to track it?”
What does an ‘internal server error’ mean?
According to tech site Ask Leo, an internal server error is a failure on the web server that prevents it from processing a user’s request. The site explained:
“Think of it like the web’s version of a blue screen. Something went so wrong on the server that it couldn’t even tell you what the problem was.”
What is Downdetector?
Downdetector
is a popular website that monitors outages across internet services, Banksbanks, telecoms and delivery companies. It detects problems when the number of reports for a service is significantly above the usual baseline.
Royal Mail has been approached for comment.
Customers are encouraged to share whether they are experiencing similar issues in the comments.
More from: customer complaints · Delivery Delays · DownDetector
