Residents across Jersey are facing a major gas supply disruption, compelling Island Energy, the island’s gas company, to issue urgent advice for households and businesses. A system fault has resulted in an island-wide outage, leaving homes and enterprises without access to gas since the early hours of Saturday morning, October 7.

Complaints from Islanders highlight the impact of the outage on essential services such as hot water, heating, and cooking facilities. Island Energy is actively addressing the situation and has requested customers to take immediate action:

– Turn off any gas appliances that were in use.

– Turn off the gas supply at the meter (emergency control valve).

– Refrain from attempting to use any gas appliances or turn on the supply until approved Island Energy engineers have conducted checks.

The company acknowledges the complexity of restoring gas to affected areas, emphasizing that the process will take “some time.” The outage has prompted concerns from residents and businesses alike, with Iselin Jones from The Moorings Hotel and Restaurant expressing frustration at the lack of assurances and highlighting the significant impact on businesses.

In an official statement, Island Energy apologised for the inconvenience caused by the outage and explained the ongoing efforts to address the issue. They assured customers that engineers are actively working on the ground to assist both commercial and domestic customers.

Customers with gas cylinders and bulk tanks are reported to be unaffected by the outage. Island Energy has provided contact information for updates and assistance:

– Tel: 01534 755555 (acknowledging potential phone line congestion)

– Website: [Island Energy](https://islandenergy.je)

Jersey Police are aware of the situation and advise customers to contact Island Energy directly using the 24-hour emergency number 01534 755555. They acknowledge potential delays due to the high volume of calls as the company manages the ongoing issue. Residents are encouraged to stay updated through official channels and exercise caution until gas supplies are fully restored.