Car Insurance Claims Report Reveals Industry Leaders and Laggards

Home UK News Car Insurance Claims Report Reveals Industry Leaders and Laggards

Car Insurance Claims Report Reveals Industry Leaders and Laggards

UK News Desk Editor

Published: 01:22
, 9 February 2025

Updated: 11:00
, 18 June 2025

Car insurance claims processing efficiency varies dramatically across UK providers, according to groundbreaking new research from Which?.

The comprehensive study reveals significant disparities in how different insurers handle claims, with some companies delivering exceptional service while others leave customers frustrated and waiting.

Impact on Consumer Experience

The research, highlights significant concerns about settlement values and communication quality. NFU Mutual stands alone with five stars for settlement value, while most competitors struggled with two-star ratings.

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