Residents of Jersey are grappling with a significant gas supply disruption for a second day as Island Energy, the island’s gas company, continues to issue urgent advice to households and businesses. An island-wide outage resulted from a system fault, leaving homes and enterprises without gas access since the early hours of Saturday morning, October 7.

Despite residents being informed that the supply might be off until at least Monday, complaints highlight the impact on essential services like hot water, heating, and cooking facilities. Island Energy is actively managing the situation and urges customers to take immediate action:

• Turn off any gas appliances in use.
• Shut off the gas supply at the meter (emergency control valve).
• Avoid attempting to use gas appliances or turning on the supply until approved Island Energy engineers conduct checks.

Acknowledging the complexity of restoring gas to affected areas, Island Energy emphasises that the process will take “some time.”

In an official statement, Island Energy apologized for the inconvenience and explained ongoing efforts to address the issue. They assured customers that engineers are actively working on the ground to assist both commercial and domestic customers.

Customers with gas cylinders and bulk tanks reportedly remain unaffected by the outage. Island Energy provides contact information for updates and assistance:

• Tel: 01534 755555 (acknowledging potential phone line congestion)
• Website: Island Energy

Jersey Police are aware of the situation, advising customers to contact Island Energy directly using the 24-hour emergency number 01534 755555, recognizing potential delays due to a high volume of calls.

Residents are encouraged to stay updated through official channels and exercise caution until gas supplies are fully restored.

Questions & Answers – Interruption to Gas Supply in Jersey

Is it safe to turn off my gas supply?
Yes, the gas network is currently ‘off,’ making it safe to follow instructions on the Island Energy website.

Why turn off gas appliances?
This simplifies and expedites the process when restoring the supply during property visits.

Why turn off the gas at the mains if the network is safe?
Switching off is standard procedure for supply restoration; customer assistance speeds up the process.

Where is the gas switch, and what if I can’t find it?
Follow provided instructions; if unable to isolate at the meter, it’s safe, but an engineer will attend to turn off the valve before reinstating the supply.

Is my home safe if I can’t find my ECB (mains gas switch off)?
Yes, your home is safe. Turning the switch yourself speeds up restoration, but an engineer will attend if you can’t find or operate it before reinstating the supply.

Does my gas boiler affecting hot water mean I can’t use it?
Hot water supply may be affected; electric immersion heaters in cylinders provide backup. Combination-type gas boilers won’t provide hot water.

Can you visit every home in Jersey, won’t that take weeks?
Engineers are actively visiting every property from 8 am, acknowledging it may take time, but additional engineers can be deployed if necessary.