Royal Mail’s Online Parcel Tracking Hits Major Glitch – Hundreds Slam ‘Internal Server Error’
Tracking Trouble Sparks Flood of Complaints
Royal Mail customers are fuming after the parcel giant’s online tracking service crashed. More than 500 reports popped up on Downdetector this morning, with a whopping 81% blaming tracking malfunctions. Many were slammed with the dreaded “internal server error” message when trying to check their deliveries.
One frustrated user vented: “Says internal server error when I try tracking my parcel idk why.” Another echoed the pain: “‘Internal server error’ every time I try tracking my parcel.”
Twitter Users Demand Answers
On X (formerly Twitter), customers like Alison Billing hit out at Royal Mail help, tweeting:
“@RoyalMailHelp is there a problem with the UK tracking service at the moment? I was expecting a Special Delivery item to arrive before 1pm today. It was incorrectly routed but there was no change to status after ~5:30am and now I get an error message when I try to track it?”
What’s an ‘Internal Server Error’ Anyway?
Tech experts at Ask 1 explain the fault as a server crash that stops the website from processing requests. It’s like a web-based “blue screen,” where the server is so scrambled it can’t even say what went wrong.
How Downdetector Tracks Glitches
Downdetector keeps tabs on outages across the internet, banks, telecoms, and delivery firms. It flags problems when reports spike well above normal levels. This morning’s surge confirms Royal Mail’s tracking service is in the grip of a major meltdown.
Royal Mail has been contacted for comment. Meanwhile, customers experiencing the glitch are urged to share their stories below.
