Flogas has issued an urgent product recall for a specific batch of ‘Flogas Butane Cylinders’ purchased between November 6 and November 22, 2024 across several regions in the UK. Customers are being advised to stop using the cylinders immediately due to a fire risk.
Affected Regions and Retailers
The recall applies to cylinders sold in East Anglia, East Midlands, the Home Counties, and the South East, including purchases made at popular retailers such as B&Q, B&M, Homebase, and local gas dealers.
Risk Details
The affected cylinders have been filled with a mixture of butane and propane outside of the standard parameters defined by BS4250, which governs commercial butane specifications. This discrepancy results in a higher vapour pressure, significantly increasing the risk of fire.
Affected Products
- Brand: Flogas
- Net weight: 4.5kg, 7kg, 13kg
- Sale dates: November 6 – November 22, 2024
Safety Instructions
Customers who may have purchased these cylinders are urged to:
- Stop using the gas immediately.
- If the cylinder is connected, disconnect it carefully.
- Store the cylinder outdoors if possible. If indoor storage is necessary, keep it away from heat sources until collection can be arranged.
Contact for Collection and Replacement
Flogas is offering a free replacement for all affected products. Customers should contact Flogas to arrange for collection:
- Phone: 0330 041 6629
- Email: [email protected]
Company Statement
Flogas has apologized for the inconvenience and emphasized the importance of safety, urging all customers in the affected areas to check their cylinders and act promptly.
This recall highlights the need for vigilance when using gas cylinders. If you believe you have purchased one of the affected products, follow the safety guidelines and contact Flogas immediately.
