In a significant move, the Housing Ombudsman has initiated a special investigation into Lewisham Council following an alarmingly high failure rate in housing-related cases. The investigation was prompted by an 85% maladministration rate over the past 12 months, which includes 16 severe maladministration findings.
The Ombudsman’s decision to launch this probe is based on powers granted under paragraph 49 of the Housing Ombudsman Scheme. Of particular concern is the 90% maladministration rate for cases involving leaks, damp, and mould, highlighting systemic issues within the council’s housing management.
Adding to the council’s troubles, the Ombudsman issued a wider order in November 2023 addressing these specific issues. However, Lewisham Council has yet to provide evidence of full compliance with all aspects of the order, raising further concerns about the effectiveness of their response to serious housing problems.
Housing Ombudsman Richard Blakeway expressed deep concern over the repeated failings observed in the landlord’s complaints, particularly those related to property conditions. He emphasized the critical role of complaints in driving improvements within housing services.
“Complaints are an essential tool for landlords to learn and improve and can help landlords navigate challenging periods,” Blakeway stated. The repeated issues with leaks, damp, and mould in Lewisham highlight a troubling pattern of neglect that needs immediate and comprehensive address.
The investigation aims to uncover the root causes of these high maladministration rates and to ensure that Lewisham Council takes the necessary steps to rectify the issues. The special investigation will scrutinize the council’s processes, decision-making, and overall approach to handling housing complaints.
Residents affected by these issues have voiced their frustration and concerns, with many hoping that the investigation will lead to tangible improvements in their living conditions. Local advocacy groups have also called for greater transparency and accountability from the council.
“We have been living with these problems for far too long,” said one Lewisham resident. It’s about time that there is a thorough investigation and that the council is held accountable for their failures.
The findings of the investigation will be crucial in determining the next steps for Lewisham Council. Should significant failings be confirmed, the Ombudsman has the authority to issue further orders and recommendations to ensure compliance and improvement.
This special investigation underscores the importance of robust oversight and the need for local authorities to maintain high standards in housing management. As the investigation proceeds, Lewisham Council faces increased pressure to demonstrate their commitment to resolving these serious issues and improving their service to residents.
The Housing Ombudsman’s office will continue to monitor the situation closely and ensure that necessary measures are taken to address the problems identified.
